• Management of projects on optimization of operational customer support; electronic document management, etc. • Customer support from the moment of order placing till its receiving • Monitored customer projects execution at all stages • Built stepwise customer service strategy • Conducted tendering processes • Organized and managed document flow with clients • Lead and managed the Customer Service team (5 subordinates). Key results: • Participated in the project on the introduction of electronic document management • Optimized shipping guarantees by centralizing the shipping process

• Developed from scratch the supply chain of Vision Care (lenses, LCP) from Germany to Russia • Demand planning • Search for ways of automatization and optimization of business processes • Participation in the project for the implementation of SAP modue (shipments direction) • Product certification, labelling • Development of instructions and organization of trainings for direct clients and the regional team for order on-line. Key results: • Developed from scratch the shipments from Singapore to Russia in connection with the rebranding of Ciba Vision to Alcon • Implemented a project of lenses and LCP from the local warehouse in Russia to direct optical networks and disctributors by SKU level

• Support of the customers orders from the moment of its placement till final receiving • Interaction with the customs broker on customs clearance issues • Product certification • Preparation of marketing materials, including catalogs • Participation in industry exhibitions

• Managed the operational support of the client's activities including the preparation of documents • Advised clients on the company's products • Checked customer account balances • Participated in projects to create new tastes for customers in accordance with their expectations • Participated in food industry exhibitions

Менеджмент

Glion Centre, certificate