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Candidate

Female, 39 years, born on 3 December 1985

Actively searching for a job

Ireland, willing to relocate, prepared for business trips

The approximate area of the job search is specified

Customer Support Representative / Analyst

Specializations:
  • Sales manager, account manager

Employment: full time

Work schedule: full day

Work experience 14 years 9 months

January 2025currently
4 months
New Mining Company

USA

IT, System Integration, Internet... Show more

Business Analyst
• Marketing Strategy: Developed and executed marketing plans tailored to Dublin based properties. Defined marketing strategies and tactics to transform low-profit rental units into top rated Airbnb listings. • Prepared monthly financial and management reports based on company performance data, ensuring insights drive informed decision-making. • Monitored key performance indicators (KPIs) and providing analysis to support business strategy. • Collaborated with multiple stakeholders, including sales, finance, and operations teams, to align business goals. • Assisted in vendor selection and procurement processes, ensuring alignment with business needs and project objectives. • Conducted market research and data analysis to support business decisions and strategic planning. • Assisted in business process improvement initiatives and change management activities. • Prepared and delivered reports, presentations, and recommendations to senior management.
September 2022December 2024
2 years 4 months
MR Momentum Holdings Limited
Property Marketing Manager
- Marketing Strategy: Developed and executed marketing plans tailored to Dublin based properties. Defined marketing strategies and tactics to transform low-profit rental units into top rated Airbnb listings. - Market Research: Conducted market research to identify target audience best suitable for the rental properties, weekly pricing adjustment to achieve best profit, analysed competitive properties, and made informed pricing and marketing decision. - Data Analysis: Analysed data and metrics to measure the success of marketing campaigns and made data-driven decision for future strategies. - Communication Skills: Created clear check-in instructions, a welcome set that has personal touch and great success among the guests. Successful problem solving that resulted in positive feedback of their stay. Achievements: 3 Airbnb successful projects (260% profit increase, Superhost badge, 4.9 Overall Rating), 1 long-term rental project.
August 2012June 2019
6 years 11 months
Форд Соллерс Холдинг

Moscow, fordsollers.com/

Heavy Engineering... Show more

Quality Program Analyst
- Monitored product quality performance and created reports indicating the effectiveness of the quality management system in achieving identified goals; - Implemented quality control objectives, actions and procedures to resolve production issues, optimised product reliability and reduce costs; - Audited Ford Test units to identify areas of concern and improve efficiency; - Gathered and entered data into Ford Global Quality to develop models and assess trends; - Maintained and managed network environment including troubleshooting, filing and archiving; - Developed and organized records and maintenance reports for increased efficiency; - Collaborated with engineers and project managers regarding design parameters for client projects;Customer Clinics in Moscow to make a deep dive analysis into specific Customer concerns and more important to make the Customers more satisfied with the product than when they first came to the Clinic. - Managed numerous CDPD (Customer Driven Product Development) projects based on the top Customer Complaints; - Assisted Sales and Marketing team in programming customer requirements and expectations while providing practical solutions to improve Customer satisfaction based on the External Quality Surveys; - Analysed the risks & opportunities according to Ford competitors performance. Working directly for VP of Quality I was nominated to deliver various Quality trainings to the office and plant teams on how to use Global Ford Quality systems and process Ford Customer concerns.
January 2011August 2012
1 year 8 months
AIR LIQUIDE

Moscow

Technical Assistant
- Offered technical support to help team members with microelectronic technology projects; - Developed and managed tracking spreadsheets with AL Procurement Sys; - Compiled and shared technical paperwork for users and customers; - Directed patrons to desired library books, reference items and equipment; - Handled in-person and telephone requests for information and materials; - Compiled and maintained circulation, material and equipment records; - Studied complex technical issues and determined proper resolution methods; - Interfaced with different levels of plant and division management personnel to discuss quality levels and analysis; - Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs; - Conducted individual training sessions for employees in Microsoft Office and Windows Server; - Led design presentations to product management team.
August 2009December 2010
1 year 5 months
Hexagon Barcode Centre

Moscow, geksagon.ru

Marketing Specialist
New Client Acquisition: Conducted market research and used multiple strategies (cold calls, networking, and online tools) to identify and secure new clients and business opportunities. - Cold Calling: Initiated cold phone calls to potential clients, introducing products/services and qualifying leads based on potential for partnership. - CRM Management & Reporting: Managed and updated CRM database, tracked client interactions, and provided regular performance reports to optimize client outreach efforts. - Technical Translation: Translated complex technical materials into accessible, client-friendly language for marketing collateral, ensuring accuracy and consistency in messaging. - Custom Proposals: Created tailored proposals and presentations to address prospective client needs and highlight unique selling points. - Campaign Support: Assisted in planning and executing multi-channel marketing campaigns to attract and engage new clients, boosting brand visibility. - Collaboration with Sales Team: Worked closely with sales to align marketing efforts with client acquisition strategies, ensuring efficient lead conversion.
August 2008July 2009
1 year
Marketing Centre (Intel, HP, Adobe partnership)

Nizhny Novgorod

Event Manager
- Client Acquisition & Relationship Building: Sourced and built strong relationships with new clients, ensuring tailored event solutions to meet their specific needs and objectives. - Customer Meeting Arrangement: Coordinated and scheduled meetings with high-profile clients (HP, Intel, Adobe), ensuring all logistics, agendas, and resources were in place for successful engagements. - Accommodation & Travel Coordination: Organized and managed accommodation and travel arrangements for clients and event participants, ensuring a seamless experience during events and meetings. - Event Coordination: Planned and executed events from conception to completion, including venue selection, vendor management, budgeting, and timeline oversight. - Vendor & Stakeholder Management: Collaborated with vendors, suppliers, and venue staff to ensure event execution ran according to client specifications. - Customer Relationship Management: Maintained ongoing communication with clients, providing exceptional service to ensure client satisfaction, repeat business, and long-term partnerships. - Event Promotion & Marketing: Assisted in the promotion of events through various channels, ensuring alignment with the brand and client expectations to maximize attendance and engagement. - Post-Event Follow-Up: Managed post-event communication, collecting feedback, and ensuring clients’ needs were met, contributing to future event improvements.
June 2007August 2008
1 year 3 months
Self-employed
English Language Teacher
- Curriculum Development: Designed and implemented customised English language learning plans based on individual student needs, proficiency levels, and learning goals. - One-on-One and Group Lessons: Delivered tailored English lessons to students of various ages and skill levels, including beginners, intermediate, and advanced learners. - Language Skill Enhancement: Focused on improving students' speaking, listening, reading, and writing skills through interactive exercises, discussions, and practical applications. - Student Assessment & Feedback: Regularly assessed student progress through quizzes, tests, and informal evaluations, providing constructive feedback to support improvement. - Administrative Management: Handled all aspects of business operations, including setting schedules, billing, marketing services, and maintaining student records. - Client Acquisition & Retention: Promoted services through networking, online platforms, and word-of-mouth, successfully acquiring new students while maintaining long-term relationships with existing clients. - Resource Creation & Management: Developed and curated worksheets, exercises, and multimedia content to enhance learning experiences.

Skills

Skill proficiency levels
Data collection and analysis
Client-focused
Business Performance Analysis
Documentation and reporting
Survey coordination
Consumer trend analysis
Employee Training
SAP
MS Suite
MS Visio
Adobe Acrobat
Minintab
HTML
CSS
PHP
MySQL
Marketing Analysis
Market Research
SWOT анализ
Six Sigma
DMAIC
MS Access
Power BI

About me

Customer-oriented Analyst with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Higher education

Languages

RussianNative


EnglishC2 — Proficiency


FrenchA1 — Basic


GermanB2 — Upper Intermediate


UzbekB1 — Intermediate


Professional development, courses

2016
Ford Motor Company
Ford Motor Company, 6Sigma Green Belt

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Ireland, Russia

Desired travel time to work: Doesn't matter