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Candidate
Female, 39 years, born on 3 December 1985
Actively searching for a job
Ireland, willing to relocate, prepared for business trips
The approximate area of the job search is specified
Customer Support Representative / Analyst
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 14 years 9 months
January 2025 — currently
4 months
New Mining Company
USA
IT, System Integration, Internet... Show more
Business Analyst
• Marketing Strategy: Developed and executed marketing plans tailored to Dublin based properties. Defined marketing strategies and tactics to transform low-profit rental units into top rated Airbnb listings.
• Prepared monthly financial and management reports based on company performance data, ensuring insights drive informed decision-making.
• Monitored key performance indicators (KPIs) and providing analysis to support business strategy.
• Collaborated with multiple stakeholders, including sales, finance, and operations teams, to align business goals.
• Assisted in vendor selection and procurement processes, ensuring alignment with business needs and project objectives.
• Conducted market research and data analysis to support business decisions and strategic planning.
• Assisted in business process improvement initiatives and change management activities.
• Prepared and delivered reports, presentations, and recommendations to senior management.
September 2022 — December 2024
2 years 4 months
MR Momentum Holdings Limited
Property Marketing Manager
- Marketing Strategy: Developed and executed marketing plans tailored to Dublin based properties. Defined marketing strategies and tactics to transform low-profit rental units into top rated Airbnb listings.
- Market Research: Conducted market research to identify target audience best suitable for the rental properties, weekly pricing adjustment to achieve best profit, analysed competitive properties, and made informed pricing and marketing decision.
- Data Analysis: Analysed data and metrics to measure the success of marketing campaigns and made data-driven decision for future strategies.
- Communication Skills: Created clear check-in instructions, a welcome set that has personal touch and great success among the guests. Successful problem solving that resulted in positive feedback of their stay.
Achievements: 3 Airbnb successful projects (260% profit increase, Superhost badge, 4.9 Overall Rating), 1 long-term rental project.
August 2012 — June 2019
6 years 11 months
Форд Соллерс Холдинг
Moscow, fordsollers.com/
Heavy Engineering... Show more
Quality Program Analyst
- Monitored product quality performance and created reports indicating the effectiveness of the quality management system in achieving identified goals;
- Implemented quality control objectives, actions and procedures to resolve production issues, optimised product reliability and reduce costs;
- Audited Ford Test units to identify areas of concern and improve efficiency;
- Gathered and entered data into Ford Global Quality to develop models and assess trends;
- Maintained and managed network environment including troubleshooting, filing and archiving;
- Developed and organized records and maintenance reports for increased efficiency;
- Collaborated with engineers and project managers regarding design parameters for client projects;Customer Clinics in Moscow to make a deep dive analysis into specific Customer concerns and more important to make the Customers more satisfied with the product than when they first came to the Clinic.
- Managed numerous CDPD (Customer Driven Product Development) projects based on the top Customer Complaints;
- Assisted Sales and Marketing team in programming customer requirements and expectations while providing practical solutions to improve Customer satisfaction based on the External Quality Surveys;
- Analysed the risks & opportunities according to Ford competitors performance.
Working directly for VP of Quality I was nominated to deliver various Quality trainings to the office and plant teams on how to use Global Ford Quality systems and process Ford Customer concerns.
January 2011 — August 2012
1 year 8 months
AIR LIQUIDE
Moscow
Technical Assistant
- Offered technical support to help team members with microelectronic technology projects;
- Developed and managed tracking spreadsheets with AL Procurement Sys;
- Compiled and shared technical paperwork for users and customers;
- Directed patrons to desired library books, reference items and equipment;
- Handled in-person and telephone requests for information and materials;
- Compiled and maintained circulation, material and equipment records;
- Studied complex technical issues and determined proper resolution methods;
- Interfaced with different levels of plant and division management personnel to discuss quality levels and analysis;
- Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs;
- Conducted individual training sessions for employees in Microsoft Office and Windows Server;
- Led design presentations to product management team.
August 2009 — December 2010
1 year 5 months
Hexagon Barcode Centre
Moscow, geksagon.ru
Marketing Specialist
New Client Acquisition: Conducted market research and used multiple strategies (cold calls, networking, and online tools) to identify and secure new clients and business opportunities.
- Cold Calling: Initiated cold phone calls to potential clients, introducing products/services and qualifying leads based on potential for partnership.
- CRM Management & Reporting: Managed and updated CRM database, tracked client interactions, and provided regular performance reports to optimize client outreach efforts.
- Technical Translation: Translated complex technical materials into accessible, client-friendly language for marketing collateral, ensuring accuracy and consistency in messaging.
- Custom Proposals: Created tailored proposals and presentations to address prospective client needs and highlight unique selling points.
- Campaign Support: Assisted in planning and executing multi-channel marketing campaigns to attract and engage new clients, boosting brand visibility.
- Collaboration with Sales Team: Worked closely with sales to align marketing efforts with client acquisition strategies, ensuring efficient lead conversion.
August 2008 — July 2009
1 year
Marketing Centre (Intel, HP, Adobe partnership)
Nizhny Novgorod
Event Manager
- Client Acquisition & Relationship Building: Sourced and built strong relationships with new clients, ensuring tailored event solutions to meet their specific needs and objectives.
- Customer Meeting Arrangement: Coordinated and scheduled meetings with high-profile clients (HP, Intel, Adobe), ensuring all logistics, agendas, and resources were in place for successful engagements.
- Accommodation & Travel Coordination: Organized and managed accommodation and travel arrangements for clients and event participants, ensuring a seamless experience during events and meetings.
- Event Coordination: Planned and executed events from conception to completion, including venue selection, vendor management, budgeting, and timeline oversight.
- Vendor & Stakeholder Management: Collaborated with vendors, suppliers, and venue staff to ensure event execution ran according to client specifications.
- Customer Relationship Management: Maintained ongoing communication with clients, providing exceptional service to ensure client satisfaction, repeat business, and long-term partnerships.
- Event Promotion & Marketing: Assisted in the promotion of events through various channels, ensuring alignment with the brand and client expectations to maximize attendance and engagement.
- Post-Event Follow-Up: Managed post-event communication, collecting feedback, and ensuring clients’ needs were met, contributing to future event improvements.
June 2007 — August 2008
1 year 3 months
Self-employed
English Language Teacher
- Curriculum Development: Designed and implemented customised English language learning plans based on individual student needs, proficiency levels, and learning goals.
- One-on-One and Group Lessons: Delivered tailored English lessons to students of various ages and skill levels, including beginners, intermediate, and advanced learners.
- Language Skill Enhancement: Focused on improving students' speaking, listening, reading, and writing skills through interactive exercises, discussions, and practical applications.
- Student Assessment & Feedback: Regularly assessed student progress through quizzes, tests, and informal evaluations, providing constructive feedback to support improvement.
- Administrative Management: Handled all aspects of business operations, including setting schedules, billing, marketing services, and maintaining student records.
- Client Acquisition & Retention: Promoted services through networking, online platforms, and word-of-mouth, successfully acquiring new students while maintaining long-term relationships with existing clients.
- Resource Creation & Management: Developed and curated worksheets, exercises, and multimedia content to enhance learning experiences.
Skills
Skill proficiency levels
About me
Customer-oriented Analyst with strong history of leading high-performance teams to meet or exceed objectives.
Dedicated and hardworking with internal drive to deliver excellence.
Tactical team builder with strong background in training and team development. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Higher education
2009
Foreign Language (English), Teacher of English language
Languages
Professional development, courses
2016
Ford Motor Company
Ford Motor Company, 6Sigma Green Belt
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Ireland, Russia
Desired travel time to work: Doesn't matter